They ensure their victims that if their screens go dark, it is simply an effect of the securing process.

During this time, scammers will note that they are securing the victims’ computers to make sure the money transfer is safe. Then, the scammers use a simple bash script to convince users that their money is being refunded. Once they are connected, the scammers direct the victims to log into their bank account. The software used by scammers is usually TeamViewer, AnyDesk or RemotePC. The scammers will convince the victims to allow them remote access to their computers to proceed with the refund. Refund scams begin with sending an email, phone call or text message attempting to bait victims into contacting the scammers to address a surprise charge. However, anyone can fall for a refund scam if they are not aware of the dangers. The calls will instruct individuals to press one if they are 65 years old or older and will disconnect if the response is anything but that. In fact, some robocalls actively screen for a target’s age. The general target audience for scammers are older individuals (typically 65 years or older) who are less experienced with technology and are more trusting by nature. Learning the signs of a refund scam can help keep a person safe no matter how that scam manages to find them. These types of scams are also conducted via phone calls and, more recently, via text message. If you have ever received an email stating a payment went through for the purchase of an item or service from a company like Geek Squad, Walmart, Amazon or Microsoft that you did not purchase, chances are it was a refund scam. Refund scams are one of the most common phishing attempts out there.

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